In an exclusive interview, André Wiringa, founder of Start Reverse and a seasoned strategy consultant, shares the secrets to successful leadership and transforming hospitality brands. From crafting unique brand identities to empowering frontline teams, André‘s reverse leadership approach provides a blueprint for award-winning customer experiences. Hear more on Episode 98: The Power of Reverse Leadership with André Wiringa.
Discover the 5D journey and how it can revolutionize your business, and gain insights into the changing landscape of leadership in the hospitality industry. Whether you’re a restaurant owner or part of a large hotel chain, this episode offers valuable strategies for success.
Tune in and HEAR:
- Reverse Leadership Approach: Discover the power of reverse engineering in transforming your business into customer experiences.
- The 5D Journey: Understand the 5D approach, starting with the Dream phase and empowering your team to align with a common purpose.
- Importance of Frontline Teams: Explore the pivotal role of frontline teams, especially line cooks, in delivering exceptional customer experiences.
Resources
Start Reverse: go beyond customer satisfaction. Learn more and explore solutions for your business at startreverse.com.
André is one of the keynote speakers at this year’s leading industry event, Worldchefs Congress & Expo! Join André and thousands of fellow culinary professions to learn from cross-industry experts about emerging trends set to shape the world of hospitality. Discover the trailblazers sharing their ideas at Congress 2024 – Explore the Speakers.
Future-proof your career or business through expert talks, workshops, and unique networking experiences tailored exclusively for culinary professionals – Explore the Program.
For updates on Worldchefs Congress, the latest industry news, and thousands of job offers, join Worldchefs Online Community today.
About André Wiringa – Start Reverse
André Wiringa is the founder of Start Reverse and a renowned strategy consultant specializing in reverse leadership. With a background in hospitality, André has worked with major brands such as Hilton, Marriott, and Radisson, helping them achieve award-winning customer experiences. As the chief reverse engineer at Start Reverse, he has developed a unique approach that starts with a dream, guiding businesses to define their purpose, identity, and customer experience. André philosophy is accessible to all through the Reverse Academy and his book, “Start Reverse,” which simplifies the process of transforming brands and empowering teams.
● LinkedIn: www.linkedin.com/in/andrewiringa
Acknowledgments
Special thanks to André for joining us.
World on a Plate is supported by Nestlé Professional and our podcast sponsors.
